new77 Casino & Sportsbook Terms
We at new77 operate a gaming and sportsbook platform available to users in jurisdictions where our services are permitted by law. Our terms set out the conditions under which you access our platform, create an account, deposit funds, and place bets on football, badminton, esports, live-dealer games, and slots.
These terms are binding between you and new77. By registering an account and using our platform, you agree to comply with all conditions outlined here. We encourage you to read them carefully before you begin, and to contact our support team if you have questions about any provision.
This page covers account eligibility, deposits and withdrawals, bonus terms, dispute resolution, and our jurisdiction notice. For detailed information on specific topics, navigate to our privacy policy or FAQ
Account Opening and Eligibility
When you join new77, we require you to provide accurate personal information: your full name, date of birth, email address, and phone number. We use this information to verify your identity and comply with anti-money-laundering regulations. During account creation, you'll also set a password and choose your preferred contact language.
To activate your account fully, you must complete our Know Your Customer (KYC) verification process. This involves uploading a government-issued ID (such as a KTP or passport) and proof of address (such as a utility bill or bank statement). Our verification team typically processes documents within a few hours during business days. Once verified, you can deposit funds and access all new77 games and betting markets.
We require that you be of legal age in your jurisdiction to use our platform. You are responsible for verifying that access and use of new77 comply with your own jurisdiction's law. Our services are available only where local law permits; we do not offer our services in jurisdictions where online gaming is prohibited.
Account verification is required before you can deposit
We enforce KYC verification to protect your account and comply with regulations. Verification is a one-time process and typically completes within hours.
Deposits, Withdrawals, and Account Balance
We accept deposits via multiple payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits via e-wallets are processed instantly; bank transfers typically settle within a few minutes. We do not charge deposit fees, though your bank or e-wallet provider may apply their own charges.
Your account balance reflects all deposits, withdrawals, bets placed, winnings, and bonus credits. You can view your balance and transaction history in your account dashboard at any time. We maintain clear records of all activity for your reference and for regulatory compliance.
To withdraw funds, navigate to your account's withdrawal section, select your preferred payment method, and enter the amount. Withdrawals are processed subject to verification windows — our team reviews each request to prevent fraud and comply with regulations. Most withdrawals settle within a standard timeframe, though exact timing depends on your bank or e-wallet provider. We do not charge withdrawal fees.
We reserve the right to place temporary holds on withdrawals if we detect suspicious activity or if additional verification is required. In such cases, we will contact you to explain the hold and the steps needed to resolve it. Our support team is available to assist with any withdrawal questions.
Bonus Terms and Conditions
We offer several types of bonuses on new77: welcome offers for new members, referral bonuses, weekly cashback, and tournament-specific promotions. Each bonus has specific eligibility requirements and rollover conditions.
Our welcome offer is credited to your account after your first deposit. The bonus is playable across all new77 games — football betting, live-dealer tables, slots, and esports markets. It is subject to a rollover requirement, typically 5x to 8x the bonus amount, depending on the promotion. This means you must play through that multiple before you can withdraw the bonus.
Referral bonuses are earned when you invite a friend to join new77 and they complete their first deposit. Both you and your friend receive bonus credit, subject to a 2x rollover. There is no limit to how many friends you can refer.
Weekly cashback is calculated every Monday based on your net activity from the previous week across all games. If your net result is negative, we credit a cashback percentage back to your account, subject to a 3x rollover. Cashback rates vary by tier — higher tiers earn higher percentages.
All bonuses are subject to our standard terms. We reserve the right to modify, suspend, or cancel any bonus promotion at any time. Bonus abuse — such as placing bets solely to meet rollover requirements with no genuine gaming intent — may result in bonus forfeiture and account suspension.
Key takeaways
- Account verification is required before deposits and bonuses are available.
- Deposits via mobile banking, local payment, online payment, and banks are instant or near-instant.
- All bonuses carry rollover requirements; review terms before claiming.
- Withdrawals are processed subject to verification and settle within standard timeframes.
- Bonus abuse may result in forfeiture and account suspension.
Betting Rules and Dispute Resolution
When you place a bet on new77, you are entering into a contract with us. Your bet is recorded in your account, and the outcome is determined by the official result of the match, game, or event. We settle all bets according to the rules published on our platform at the time the bet was placed.
In the event of a dispute — for example, if you believe a bet was settled incorrectly — contact our support team immediately. We offer English-language assistance via live chat, email, and phone. Our team will review your account history and the relevant market rules, and will respond within a few hours during business days. If we determine that an error occurred, we will correct your account balance accordingly.
If you are not satisfied with our resolution, you may escalate your dispute to our management team. We maintain a formal dispute resolution process to ensure fair treatment. Our goal is to resolve all disputes fairly and transparently.
Account Security and Responsible Use
You are responsible for keeping your login credentials confidential. Do not share your password or account details with anyone. If you suspect unauthorized access to your account, contact our support team immediately. We maintain account recovery procedures to help you regain access if needed.
We reserve the right to suspend or close your account if we detect fraudulent activity, violation of these terms, or use of our platform in breach of applicable law. If we close your account, we will notify you and process any outstanding balance according to our standard procedures.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online gaming is prohibited.
Jurisdiction Notice and Limitation of Liability
new77 operates under the laws of the jurisdiction in which we are licensed. These terms are governed by those laws. Any disputes arising from your use of new77 will be resolved according to our dispute resolution process and applicable law.
To the extent permitted by law, we limit our liability for any damages arising from your use of new77. This includes loss of profits, loss of data, or indirect damages. Our total liability to you for any claim shall not exceed the amount you have deposited into your account.
We maintain standard security practices to protect your account and personal information. However, no online platform is completely secure. We encourage you to use strong passwords and to enable two-factor authentication if available.
These terms were last updated in the current year and are subject to change. We will notify you of material changes via email or through your account dashboard. Your continued use of new77 after such changes constitutes your acceptance of the updated terms.
For questions about these terms, contact our support team. We are available to assist users across Jakarta, Surabaya, Bandung, Medan, and Semarang, and we offer multilingual support to help you understand our policies and resolve any concerns.