new77 Casino & Sportsbook Data Care
This page describes what we collect when you use new77 and how we keep that data protected. We take your privacy seriously and are transparent about how your personal information is used, stored, and shared.
When you register an account on new77, we collect your name, email, phone number, and date of birth. During verification, we also collect government-issued ID and proof of address. We use this information to verify your identity, comply with anti-money-laundering regulations, and process your deposits and withdrawals.
We do not sell your personal data to third parties. We share information only with payment processors, fraud-prevention services, and regulatory authorities where required by law. Our servers may sit outside your jurisdiction, but we maintain encryption and security standards to protect your data at all times.
What Data We Collect on new77
We collect several categories of information when you use new77. Your account data includes your name, email address, phone number, date of birth, and password. We also collect identity documents — a government-issued ID and proof of address — during our verification process.
We collect transaction data: every deposit, withdrawal, bet, and payout is recorded in your account. This includes the amount, payment method, timestamp, and outcome. We use this data to calculate your balance, process withdrawals, and detect fraud.
We collect device and usage data: your IP address, browser type, device type, and pages you visit on new77. We use this information to improve our platform, diagnose technical issues, and detect suspicious activity. We also collect cookies and similar tracking technologies to remember your preferences and keep you logged in.
We collect communication data when you contact our support team. If you email us, call us, or use our live chat, we keep records of those conversations. We use this data to resolve your issues and improve our customer service.
We encrypt your data in transit and at rest
Our servers use industry-standard encryption to protect your personal information. We do not store passwords in plain text; we hash them using secure algorithms.
How We Use Your Data
We use your personal data for several purposes. First, we use it to verify your identity and comply with Know Your Customer (KYC) and anti-money-laundering (AML) regulations. This is a legal requirement in most jurisdictions where we operate.
Second, we use your data to process your deposits and withdrawals. When you deposit via DANA, e-wallet, mobile banking, local payment, or a bank transfer, we share your account details with our payment processors. When you withdraw, we use your banking information to send funds back to you.
Third, we use your data to detect and prevent fraud. We monitor your account for suspicious activity — unusual login locations, rapid withdrawals, or patterns that suggest account compromise. If we detect fraud, we may freeze your account temporarily and contact you to verify the activity.
Fourth, we use your data to improve new77. We analyze usage patterns to understand which games are popular, which payment methods users prefer, and where we can improve our platform. We also use this data to personalize your experience — for example, showing you sports markets relevant to your region, like Liga 1, Piala AFF, or Piala Indonesia.
Fifth, we use your data to communicate with you. We send you account notifications, deposit confirmations, withdrawal updates, and promotional emails about new games and bonuses. You can opt out of promotional emails in your account settings.
Third-Party Processors and Data Sharing
We share your data with third-party service providers who help us operate new77. These include payment processors (who handle online payment, e-wallet, mobile banking, local payment, and bank transfers), fraud-prevention services, and customer support platforms. We require all third parties to maintain strict confidentiality and use your data only for the purposes we specify.
We may share your data with regulatory authorities if required by law. For example, if a government agency requests information about your account for anti-money-laundering investigations, we will comply with that request.
We do not sell your personal data to advertisers, data brokers, or other commercial entities. We do not share your data with unrelated third parties without your explicit consent.
Key takeaways
- We collect account data, transaction data, device data, and communication data.
- We use your data to verify your identity, process payments, detect fraud, and improve new77.
- We share data only with payment processors, fraud services, and regulatory authorities.
- We do not sell your data to third parties.
- We encrypt your data in transit and at rest using industry-standard methods.
Your Rights and Data Retention
You have the right to access your personal data. You can view your account information, transaction history, and verification documents in your new77 account dashboard at any time. If you need a copy of your data in a portable format, contact our support team and we will provide it within a reasonable timeframe.
You have the right to correct inaccurate data. If your name, email, or phone number is incorrect in our system, you can update it in your account settings. If you need to update your identity documents, contact our support team.
You have the right to request deletion of your data, subject to legal and regulatory requirements. We may retain your data for a period after account closure to comply with anti-money-laundering regulations and to resolve disputes. Contact our support team to request data deletion.
We retain your data for as long as your account is active, plus a retention period after closure. Transaction data is typically retained for seven years to comply with financial regulations. Identity documents are retained for five years after account closure. If you have questions about our retention practices, contact our support team.
Cookies and Tracking Technologies
We use cookies to remember your login status, preferences, and browsing history on new77. Cookies are small files stored on your device that help us recognize you when you return to our platform. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a longer period).
We also use similar tracking technologies like pixels and local storage to track your activity across new77. We use this data to understand how you use our platform and to improve your experience.
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being set. However, disabling cookies may affect your ability to use new77 fully.
Data Security and International Transfers
We maintain strict security measures to protect your data. Our servers use encryption, firewalls, and intrusion-detection systems. We conduct regular security audits and penetration testing to identify and fix vulnerabilities.
Our servers may be located outside your jurisdiction. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may be processed and stored on servers in other countries. By using new77, you consent to this international transfer. We maintain the same security standards regardless of server location.
We cannot guarantee absolute security. While we use industry-standard protections, no system is completely secure. If you suspect a data breach or unauthorized access to your account, contact our support team immediately.
Contact and Policy Updates
If you have questions about our privacy practices, contact our support team. We offer English-language assistance via live chat, email, and phone. Our team will respond within a few hours during business days.
We may update this privacy policy from time to time. We will notify you of material changes via email or through your account dashboard. Your continued use of new77 after such changes constitutes your acceptance of the updated policy.
Our services are available only where local law permits. We comply with applicable data protection laws in each jurisdiction where we operate. Users are responsible for verifying that their use of new77 complies with their own jurisdiction's law.