new77 FAQ
Users of new77 ask questions across several key areas: how to set up and verify an account, which payment methods we accept, what games and markets are available, how our loyalty programme works, and what to do if something goes wrong. This page answers the most common questions our support team receives.
The FAQ below covers account registration, KYC verification, deposits and withdrawals, game categories, loyalty tiers, security, and contact options. If your question is not answered here, our multilingual support team is available via live chat, email, and phone to help you. For detailed policy information, please also review our terms and conditions and legal notice
new77 services are available only in jurisdictions where local law permits. Users are responsible for verifying that access and use of our platform comply with the laws of their own jurisdiction. If you have questions about service availability in your region, contact our support team.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, and bank transfers
- Game rules and categoriesfootball betting, live-dealer tables, slots, and esports markets
- Security and supportaccount protection, loyalty tiers, and how to reach our team
If you cannot log in or suspect unauthorized access to your new77 account, contact our support team immediately. Do not attempt to reset your password multiple times, as this may trigger a temporary lock for security. Instead, use the "Forgot password?" link on the login page to request a reset email, or reach out to support via live chat or email. Provide your username and the email address associated with your account. Our team will verify your identity and help you regain access. We recommend enabling two-factor authentication (if available) and changing your password regularly to protect your account.
You can reach our support team by email at [email protected]. Include your username, the subject of your inquiry, and a clear description of your issue. Our team responds to email inquiries within a few hours during business days. For faster assistance, use our live chat feature on the website or call our phone line. We offer English-language support and support in multiple languages. Email is best for detailed account issues, document uploads, or complaints. Live chat is faster for quick questions about games, payments, or account status.
Payments and transactions
Yes, new77 accepts direct bank transfers from online payment, e-wallet, mobile banking, and local payment. During deposit, select "Bank Transfer" and choose your bank from the list. You will receive account details to transfer funds to. Transfers typically complete within subject to verification during business hours. Some transfers may take longer during peak times or holidays such as Idul Fitri or Idul Adha. We also accept deposits via online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet for faster processing. Check the deposit page for current methods and any temporary maintenance windows.
If your deposit or withdrawal does not complete, check your bank or payment app to confirm whether the transaction was deducted. If funds were taken but not credited to your new77 account, contact support with your transaction ID or receipt. Our team will investigate and either credit your account or process a refund to your original payment method within a few business days. For withdrawals, verify that your bank account details are correct and that you have met any minimum withdrawal requirements. If a withdrawal is delayed, it may be pending verification or subject to standard processing windows.
Game rules and categories
new77 offers a wide range of games and betting markets. Football betting covers Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with real dealers in multi-camera studios. Slot games feature Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. We also offer esports markets for Mobile Legends, Free Fire, and PUBG Mobile, as well as other sports such as badminton and MotoGP. Each game category has its own rules and payout structure — review the game details before you play.
Our loyalty tier programme rewards active players with exclusive benefits. As you play and wager on new77, you earn points that move you through tier levels. Higher tiers unlock perks such as weekly cashback offers, bonus multipliers, priority support, and special promotions during holidays like Imlek and Nyepi. Your tier status is based on your activity over a rolling period — the more you play, the higher your tier. Tier benefits are credited automatically; no claim is required. Review your current tier and available rewards in your account dashboard. Tier status may reset periodically according to our terms.
Security and service availability
new77 services are available only in jurisdictions where local law permits online gaming and sports betting. Users are responsible for verifying that access and use of new77 comply with the laws of their own jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited. If you are unsure whether new77 is available in your region, contact our support team or review our legal notice for more information. Service availability may change; check our website or contact support for the most current information.